This is by far the most poorly run business in Las...

This is by far the most poorly run business in Las Vegas. Not resort, business. Their check in process is by far the worst in Vegas. Our room was not ready when we checked in (which was understandable as we arrived early) so we checked our bags with luggage services. Our luggage was lost and when it was finally found, a laptop was broken. The staff at Palazzo was extremely unprofessional forcing us to speak to multiple groups of people including Luggage Services, Security and Risk Management. Risk Management being by far the worst to deal with making me re-tell my story multiple times.

Will never stay here again and have made sure I have let as many people know how poorly this resort is operated.

If I were the General Manager of this property, I would resign and provide someone else an opportunity to make it right!