I have been trying to renew my lease at University...

I have been trying to renew my lease at University Village Muncie for over a month. I had asked UV if I could get my and my roommate s rooms switched on the lease and they told me they had to talk to corporate. The are still waiting for corporates response to my request. It is highly unprofessional that it has taken this long for someone at Cardinal Group to answer a simple yes or no question. This not only affects me and the roommate whose rooms we re trying to switch but my two other roommates who are waiting on us to sign our leases. It is December. I have been inquiring since early November. At a time when we should just be worrying about finals, we re worrying about whether or not we have a place to live.