Mariora Bozhinova

Review of DPD

Never using DPD for delivery again! I waited for 2...

Never using DPD for delivery again! I waited for 2 whole days at home and I still haven't received my parcel. The delivery was supposed to be on monday because I checked it as preferred day on their website, and this is after an already huge delay with the shipping but lets leave this aside.
So I waited at home the whole day but nothing came, I guess there was some kind of delay with the transit too. Anyway, the next day I am still waiting at home and constantly keeping an eye on the "live-tracking" system, which is showing me that the delivery is supposed to happen between 11:30 am and 12:30 am. Yes, but NO because the parcel does not move from some DPD Depot that's two hours away from my home the whole time until 19 o'clock! And then suddenly the system showed me that the parcel was already delivered (at around 11:30) to ME. Nobody showed up and nobody delivered anything to me. I didn't sign on anything. I still don't know where my parcel is and I am just hoping that it's not lost! Customer service is very bad too, I already called twice. They still can't provide me with any information.