Our family has stayed at the Whaley House for the ...

Our family has stayed at the Whaley House for the last two years. And let s just say IT S going to be our last time here or with this company!!! We have 3 different sets of families that stay together in the house. Some of the families arrived Saturday afternoon and some arrived Sunday afternoon.
The A/C was working until Sunday night. We called century 21 first thing Monday morning and they told us that we would be top priority and would have someone there ASAP. Their ASAP is different from mine because the A/C company DID NOT show up until 4:00 in the afternoon!! (And did I mention we have 8 small children with us!) Once the A/C guy came he had to order the part for the unit and they would have to come back the next morning to fix the part on it. Well century 21 called us Tuesday morning telling us that someone would come first thing as soon as the part came in. Well we didn t hear from them anymore that day. We called century 21 around 5:00 and they told us that well we have to wait until Wednesday sometime . So this makes 3 nights and 2 days without A/C in 90+ weather! In my opinion if you want your renters to come back and rent from your company again, you would make their stay in YOUR HOMES as comfortable as possible!!