The Boathouse is beautifully located along the riv...

The Boathouse is beautifully located along the river. The food is decent.. However service is not. I went again today with my daughter and two friends. We hadn't been in a while as the service put us off. I worked in cafes and restaurants for seven years so I fully understand that it can be difficult to provide good service during busy, peak weekend periods.
We ordered one soy lattee, one large dirty chai and one large soy dirty chai. The first time our beverages came out we somehow had three soy lattees. That's fine mistakes happen.the waitress was lovely and took the two extra drinks back. The second time they brought one large dirty chai and one small soy chai. When I asked as to the size of my drink they insisted I didn't order a large. The waiter I ordered off said there was no such large option although there was my friend sitting with her large size of the same beverage. I didn't want to push the topic and be difficult so I sucked it up and accepted paying for a large beverage and getting a small. The waiter delivering the drink was dismissive when I asked if I could have a large size of what I had ordered and actually walked away whilst I was midsentence. I am never rude to people working in customer service. I never raise my voice or get aggressive as one it is wrong and two I still myself work in the industry (retail manager) and I just feel strongly that there is a polite way to do things and behave to others. But walking away and leaving a customer with the wrong order is just poor service....i won't be back despite the great location. It seems a small thing but the rudeness of those serving us isn't acceptable and if it were my staff they'd have a verbal warning. It's not about the money at all. Happy to pay but not happy to be ignored and left midsentence when politely asking if my order could be fixed.....