Susanne Gayda

Review of Flair Salon and Spa

This was my second time at this salon and seeing K...

This was my second time at this salon and seeing Karissa and definitely wasn t the good experience like I first had. The first time I left very happy and thought I found my girl! Then I saw Karissa again (I still believe she is very up to date on trends and techniques) but I left unhappy this time and we can t see eye to eye so therefore $365 later I have to go somewhere else to get what I want. I was clear that I didn t want to go somewhere else I just want to get the hair color I asked for and I believe she can very easily do it. I understand you can t duplicate pictures shown but I think based on similar hair color you can get close. Plus when the picture was shown there was nothing said about not being able to achieve the look I wanted. I sent pictures to my two brutally honest best friends and they even said it doesn t even look like my hair was done. It s very disheartening that I can t go back for a color correction- we now live in a world where customer service means nothing. I was told if I want that exact thing I should see that stylist that did that- I guess I have to drive to Dallas then. I also get moved to another stylist for a blow out and I think that s part of the problem- had the same person that colored my hair dried my hair maybe it would be easier to speak up before leaving- but I was hoping it was lighting and I was already there for 5 hours (actually a little longer bc there was a appointment time mix up also). I will be contacting the owner to try and get maybe a portion of my money back, but I m sure that s a long shot.