I booked the Executive suite 2 months in advance. ...

I booked the Executive suite 2 months in advance. I picked this specific room for the details and decor in this room. I searched through several different hotels and resorts and chose this room, not the resort itself. I was told on Friday that I would be able to check in at 3pm. On Saturday we called while on our way and were told we could not check in until 4pm. When we got there, they told us the room was unavailable! They "upgraded us to a villa. The decor was not anything similar to what I had chosen. I had to cancel my plans for that evening because of this. There was no bathtub which I was expecting. The outlets in the main bathroom did not work. The cable did not work. The WiFi did not work. We had to drive half a mile to get to the pool! I paid way more than I have ever paid for a hotel room, expecting the Executive suite. I was highly disappointed. I was also informed when we got there that they would hold $150 from my bank account in addition to the $390 We had already paid for this room we hadn't chosen. I am told today that the money will not be returned to my account for at least another 2 days. That will be 5 days after we stayed. We need this money to pay bills today! I am extremely unhappy and will never stay there again. We were not compensated anything for all this trouble. I was extremely stressed out the entire stay, when this was supposed to be a relaxing birthday weekend.