De Facto Review of Soaring Eagle Casino and Resor...
MUST READ!!! I was denied alcohol sales at 11 at ...
MUST READ!!! I was denied alcohol sales at 11 at night 5 minutes after I walked in the door...I asked why am I being denied... Their statement was "because we have the right to."...this was our first time visiting the casino and drove from 3 hours away to get there to stay with some friends. As a veteran I was very very excited to be able to take advantage of their great hero card program... Although after being turned away for the purchase of alcohol... For no reason at all... After arriving in only 5 minutes... We were guests of a private party in the Presidential Suite not intoxicated or disorderly in any kind of way...I am extremely displeased with this casino and its customer relations skills...I attempted to resolve the issue through management working at the time... And no resolution still... investing money to drive all the way there and have to drive all the way back with our weekend getaway plans ruined... And money wasted... I extremely urge you to look elsewhere for casino or resort needs...perhaps Gun lake casino... Or FireKeepers casino
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