I wanted to take advantage of their free installat...

I wanted to take advantage of their free installation offer with a 12-month agreement for gigabit internet in my new home, but since my home had installation, but only up to 300mbs, they would not honor the free installation and instead was going to charge me $300 to replace a card.

They were willing to place a box outside of my home (with the correct card), install an outlet and run a fiber line into the home for free - but would not swap out a pre-existing set-up and card for the same promotion, which makes no sense since it's 99% less work. So unfortunately, I am being punished due to the previous owner already having the house installed.

Smithville just turned away someone who was willing to sign a 12-month agreement due to this maddening inconsistency. Beware if you buy a home that already has Smithville installed as they will upcharge you tremendously but will give all the bells and whistles if the home does not have a pre-existing line. Super unfortunate as I really wanted to give them a try over Xfinity and support a local business.