My husband and I had a lovely visit to The Zoo on ...

My husband and I had a lovely visit to The Zoo on Wednesday 12th May our tickets had been booked on line .On arriving we were advised that the transport was not available to take us up to the Panda's etc .as the new vehicle was out of service! Well. There was no way my husband could have made it up to the top.so although we enjoyed what we were able to see we left disappointed ,we plan to revisit in Dec.but we don't want a other disappointment,we are both pensioners and therefore have to budget wisely.What is the guarantee of transport being available! I might add it was stated by a member that they had forgot to charge the new vehicle!
Look forward to hearing from you regards the above.
Yours sincerely Margaret Machray Mrs