Dawn

Review of Hot Topic, Inc.

I placed an order on December 1st and did not rece...

I placed an order on December 1st and did not receive my item, nor notification of the status of my order. By the 15th I called customer service which had a hold time of over 30 minutes, so I sent an email. The response was that my order won't be filled and a refund was processed. Now, almost a month later, there still is no refund and customer service is not replying to my emails. This company has the worst customer service and I will refuse giving Hot Topic any future business.