Poor maintenance and design can't make up for grea...

Poor maintenance and design can't make up for great location and sweetheart staff. Bacteria build up in the air conditioning units gave two of us respiratory problems and we spent the second day recovering from lack of sleep and breathing problems the night before.

The staff fixed the problem the next day, but decent maintenance would have prevented it.

The house phone in our room never did work. No one came to fix it after we complained.

Many of the electrical outlets didn't work. Again, there was no attempt to fix them. (But, we were only staying two nights.)

We had a two-bedroom suite. Loved the patio and big living room. Disliked the tiny bedrooms and bathrooms.

AND, perhaps second only to the dirty AC, why would a hotel in a tropical location install slippery floor tiles in the public areas? We all tried to be very careful while walking since we were there in the rainy season. But, wouldn't it make sense to have non-skid floor tiles?