Noel Sigamoney

Review of Macdonald Bath Spa Hotel

Room was great, great staff and friendly. My big g...

Room was great, great staff and friendly. My big gripe with this place is. That i booked and paid a month in advance for my Wife's 40th. First evening made to wait 5 minutes at entrance of restaurant while they tried to find my reservation.(not a great start) strike 1. Next morning wife booked into SPA, i checked in advance to make sure they had the booking. Again they could not find it even though u gave them.the persons name and all reference numbers. I then escorted my qife to the SPA for her treatment and i was asked to pay, even though this was booked and paid a month in advance. Spoke to reception and they said they would.mention it to the manager. Strike 2. Invoice dropped through our bedroom door at aome ungodly hour, woke the wife. And checking the invoice i find i have been charged again for everything i pre paid over a month ago.strike 3. I can't beleive that this happend. Supposed to be a lovely relaxing weekend for my wife and i and it did not work our this way.

Would go again but would never bother to pre book anything as it does not get booked. Waiting for General Manager to call and see what he has to say.