Jing Yang

Review of Hilton Brussels Hotel

The hotel is right facing to the central station, ...

The hotel is right facing to the central station, you can walk to the great palace wthin 10 mins.The location is great.
The check in experience was intersting, as a diamond member I tried to see if possibility for an upgrade to Suit, the reception lady was
hesitated and said there was no suite availabe today, which is totally a lie. All type of suite rooms were availabe on their website even when I checked by late night on the day. In the end she was still considerable to give me two executive rooms connected to each other. The room is clean and view is good. The breakfast is very good, there are a lot of choices.
However, I think Hilton needs to train the employees for a better reason for rejecting an upgrade to suite for diamond member when availability is apparently not an applicable excuse.