charles fogg

Review of Gran Hotel Bahía del Duque

The hotel could be great as the hitel, grounds and...

The hotel could be great as the hitel, grounds and our pool villa are quite exceptional BUT our experience was poor. The food is simply disgusting and we tried three restaurants and sent the food back every time. From frozen prawns that were over cooked to Iberico Ham straight from a super market packet and presented on the cardboard base. Steaks were cremated, just horrible.

The staff are all very nice and every time we complained about the food, they agreed and did not charge us.

The other gripe was on check in, the staff wanted us to write our card data down on a piece of paper which is totally insecure and in breach of GDPR regulations!

This hotel really needs to get its act together!