raymcgivney

Review of Aiello Home Services

WE HAVE CONSISTENTLY RECEIVED TOP-FLIGHT PROFESSIO...

WE HAVE CONSISTENTLY RECEIVED TOP-FLIGHT PROFESSIONAL SERVICE FROM AIELLO SINCE THEY INSTALLED OUR AC SYSTEM 9 YEARS AGO. LAST MONDAY WAS NO EXCEPTION. I CALLED AT 9 TO SAY THAT THE SERVICE I THOUGHT I WAS SCHEDULED FOR THE AM WAS ACTUALLY SCHEDULED FOR THE PM. THEY IMMEDIATELY CHECKED AND RE-ROUTED A TECHNICIAN WHO STOPPED BY AT 10. JASON L. WAS TERRIFIC IN EVERY WAY. SPENT 90 MINUTES GOING OVER THE ENTIRE SYSTEM AND EXPLAINING WHY A REPLACEMENT PART WAS NECESSARY. POLITE, WELL INFORMED, THOROUGH. DESTINY C WAS A BIG HELP IN ARRANGING FOR US TO RECEIVE A RECEIPT OF THE SERVICE. OUR EMAIL WAS ACTING UP. SHE TRIED TO SEND IT TWICE TO NO AVAIL. SHE OFFERED TO TRY MY WIFE'S ACCOUNT, AND SAID "IF THIS DOESN'T WORK (IT DID) WE'LL GET IT TO YOU SOME OTHER WAY." GREAT PERSISTENCE, UP-BEAT PERSONALITY.