Jasmyne Howard

Review of The Russell House Tavern

I typically enjoy Russell House. However, we place...

I typically enjoy Russell House. However, we placed a to go order to be picked up, we were instructed to arrive in 20 mins, showed up slightly later and they never placed the order. Instead of communicating that, they placed the order as we waited about 30 minutes for it to now be cooked. They also incorrectly prepared our order. They did not apologize, or even offer to comp half or any part of our order. I was highly disappointed. I ordered the Russell Burger w/o bacon and it came with bacon as did the chicken sandwich I ordered. Had there been food aversions, the meal couldn't have been consumed.