They will soon receive formal complaints from depa...

They will soon receive formal complaints from department of justice and consumer affairs.

Don't waste your time with this company. Just look at their responses to comment. They don't even give a contact info to reach them. They don't care about resolving issues. They just want your annual payment and then will make you wait ridiculous times for repairs and if you need to take them up on a replacement...it's a complete scam.

Terrible experience every time. Will not renew contract with them. Fake and moody customer service reps. Technicians rarely finish the job. Horrible experience. Especially Tiffany at customer service is absolutely horrible.

My AC recently stopped working. Simple issue could be fixed by the average technician. The Service America technicians had to come multiple days (waste of time and horribly disorganized) and ultimately broke the AC and said I had to get a new unit all together. Fine.

When they sold me the contract initially saying it includes full coverage for full replacement. Only now that I actually need a new AC, they don't cover the full cost only cover up to a very small portion of it and I have to pay the rest out of pocket.

The best part? Service America charges 1.5x higher to sell their AC units to you compared to anyone else.

Never do business with this company.