Leanne Tupper

Review of Emerald Pointe Water Park

They need to find a completely new way to have peo...

They need to find a completely new way to have people lining up and processing season passes. The person in front of us was at the window for over 20 minutes and there were at least 50 people behind us. Do the math, that means some people would be standing there all day. also, there needs to be better clear signage as far as to what line you need to be waiting and so you don't spend an hour in line only to be told you're standing in the wrong line. That happened to several people also. There's a large shortage of standing maps within the park, I can't carry a paper map around in my soaking wet hand all day. when I ask where a map was, I had two different workers tell me they didn't know.
I just feel like there's a lot of price gouging going on including having to pay so much for parking, then paying to have somebody watch your cooler (really? I've never heard of such a thing in my life, I'll bring my own cooler babysitter next time, lol), and over $10 for one locker... Makes it almost impossible for the average family to have an affordable day out.
On a positive note, I was very impressed with the skill and attention level of the lifeguards. I personally saw three different incidents where they had to go in after someone and they were right on it. That's very important so kudos on that!