Jesus is Lord

Review of Local Lighthouse

I HIGHLY RECOMMEND NOT USING THIS COMPANY!! I have...

I HIGHLY RECOMMEND NOT USING THIS COMPANY!! I have been using their service for almost three months and I've experienced endless frustration for it. First off, the sales guy I dealt with (Robert) described aspects of their service in ways that were NOT true to form. Much of what they offer can be accomplished by anyone with a basic understanding of how to use a computer and the Internet: i.e. creating accounts on social media, online directories, and search engine business listings. I ended up doing most of that myself, because Local Lighthouse was taking too long.

I figured I would stick it out with them just for the website they were creating for me and for the first page placement on the three major search engines, but having to explain even SIMPLE changes for my website to them over and over and over again has become beyond frustrating. Half the time they don't follow through, and when they do it's done wrong half the time. At the moment I am STILL waiting for numerous changes/corrections to my website that I have been requesting for a month now! I have spent hours on the phone with "customer service" going over them again and again...

Finally, I got ahold of a supervisor (Daniel) to handle my account two weeks ago. Turns out I was better off dealing with customer service! Most of the changes remain undone and the guy won't return my calls or emails!

We'll see how they respond to my online complaints. The next step is cancelling my credit card and possibly taking them to court.