Carolyn Herrick

Review of Southwest Utility Management

This company has a monopoly on the utilities at Sy...

This company has a monopoly on the utilities at Sycamore Park, and without competition they run their business like they re still in the 1900s.

Their customer service hours are highly limited, and they don t keep their word but they ll record you in their office and then say I didn t say it would be tomorrow I said it COULD be tomorrow, but legally we have 5 days.

They have us over a barrel because we don t have a choice for who to use.

They don t have auto pay options, and you have to walk into their office with a dang check in order to start service. Their office is 20 mins away from the area they service.

They don t communicate water outages, etc. Normal companies have the option to opt-in to text messages that automatically inform residents of changes. It would be easier than easy for this company to do that, but they don t.



Somehow, unbelievable though it is, privatized water is worse than city of Tucson water.

But we don t have a choice, because there s no competition.