I came in to pick up a phone and had to wait 15min...

I came in to pick up a phone and had to wait 15min until someone was ready to help me. My husband and three kids were in the car, one of the kids--a 1 year old--being sick. There was another representative who was on the floor but was dealing with two other customers (a couple). She stated her colleague, who was surprisingly a manager, was in the bathroom. I was immediately frustrated because I was unaware that there was another representative who could have attended to me during this time. Nonetheless, the manager comes out and asks me how she can help me. I express my frustrations to her about having to wait with my sick child in the car, and ask if she could just quickly get me my phone so I could leave.
This manager then began to lecture me about "my attitude" . I repeatedly asked for my phone and told the manager that I did not want to argue. She then went to the back and spent about 5 more minutes there apparently retrieving a pre-ordered phone. She came out and asked me if my phone was pre-ordered and I told her "no" and asked her if she could not just pull up my account to see the notes and all the info she needed. The manager then began to rant about "my attitude", which was really me calling her out on her lack of professionalism, and then refused to give me my phone.
My husband came in to see what was going on and asked the manager to give me my phone so we could leave. The manager still refused to give me my phone and began to lie and say I threatened her and was being rude. I have video recordings and voice notes to prove that all I said was that I wanted my phone and that my child was sick so I wanted to hurry up and leave. The manager then began to yell and claim she was ill and that is what took her so long. She began to approach me so my husband stood in between me and her to stop her from getting in my face. She then lied and said my husband was threatening her and told her manager this false information as well. Apparently, her manager called the police. So I told my husband to leave as I was worried he would be wrongfully accused and arrested. I decided to stay just in case the manager decided to lie and file a report against my husband. I had her recorded and would show the police. She continued to spew lies about me and my husband even with a rogers representative on the phone (whom I called). I continually asked for my phone, which she refused to give to me. She then began to insult me and tell me she was going to shut down my whole account. I've been a loyal customer with Rogers for 10 years, never missed a bill payment and always paid on time. This is absolutely despicable. I hope this manager loses her job after I complain to the office of the president. If not, then Rogers is showing that these are the type of employees that represent their company.