I wish I could rate this place in negative numbers...

I wish I could rate this place in negative numbers. First off this department is the worse from unfriendly staff to women who basically don't want to do their jobs. They never answer the phones or call back when you leave a message. I know two women in particular but won't put their names on here. You guys are supposed to help families who are genuinely in need but instead you sit around on your lazy asses. Your job isn't hard just process everything in an efficent and organized manner which you can't even do. By far the worst customer service I ever recieved. I pay taxes out of my checks to provide for these programs and the ONE TIME I decide to use what I contribute too you give me the run around. This department should fire all of you and hire people who care.