Joshua Freeman

Review of Harvest Market

Great Customer Service! I live in Chicago and sho...

Great Customer Service! I live in Chicago and shop Whole Foods. While on an extended stay in Champaign I happened to be in the hotel right next to Harvest Market and found their selections and service to be comparable to what I am used to.

Reason for one star less than perfect is that I found one of my purchases to be over ten days expired, so I am not fully confident in their culling. I discovered this the next day when I went to consume the product and was shocked! I immediately went over to the store and politely showed the product at their customer service counter.

I had thrown away my receipt the prior day as wont to do for groceries, but John at customer service was very friendly about the matter and refunded my money while also adding that he would notify the right people to ensure the problem is rooted well. John immediately restored my faith in the store's promise to their customers and I will not hesitate to make Harvest Market my first grocery stop again as I tend to stay in Champaign frequently.

Thanks John. You're a true asset to the store and much appreciated. I've had product issues (elsewhere) before which were resolved on a much larger scale than a $6 purchase, but never before have a written a review on a transaction such as this one until now, and John is the reason why. This just goes to show how valued John's service is.

Alright, I'll stop being a fanboy now. No one probably read past the first three words either way!