Ordered my first part from them was incorrect. Th...

Ordered my first part from them was incorrect. The website didn't cover my problem with the part. (Mechanically it works but will not properly clip into its designated spot correctly.) and I cannot get a human on the phone. I don't want a full refund but would have settled on a partial one to cover the cost of some plastic adhesive to make it work. Less trouble for me and maybe them too. To bad they don't have actual customer service.