Hyun Kim

Review of Luxor and Excalibur Hotel and ...

Had a worst hotel experience in my family vacation...

Had a worst hotel experience in my family vacation in Luxor hotel. With normal rainfall over night, our guest room flooded due to water leak from pyramid windows. I waited till next morning and reported the situation. The first response from the front desk was excusing weather instead apologizing. I have to ask them to a complementary laundry service and change hotel room. Usually hotel should take care this before customer asking. They dont care all this mess and simply trying to ignore. Think twice if you are planning to book the hotel. This hotel need major renovation, plus major staff education about customer service.