Hiram Miller III

Review of Sundance Chevrolet

We bought a new car there. The sales staff is grea...

We bought a new car there. The sales staff is great. The service staff on the other hand, not so great. I brought my new car in for service (the heat adjuster stopped working). The first time in, they claimed it was done the following day. When I got there I was told they were getting heat so it was working again. I got in and started the car and found they hadn't even checked it. I brought the service counter person out to the car and SHOWED her the problem. They took the car back in. 2 days later when I came to pick it up they told me the adjuster cable was on "backwards" and they fixed it. On my way home I noticed a small dent in the console where they took it apart to fix it, and the adjuster cable disconnected from the knob AGAIN. I took it to Shaheen Chevrolet on American in Lansing. They looked at it, said the cable was defective, ordered a new cable and installed it PROPERLY the first time. I won't go back to Sundance again.