Brett Arbeau

Review of The Westin Los Angeles Airport

Service at the front desk was absolutely horrible ...

Service at the front desk was absolutely horrible and parking is completely ridiculous ($46/night in the parkade and over $50 for valet).

Rooms do not come with fridges, they are available upon request. bed/sheets were comfortable and the TV is a good size (possibly 50") all in all the rooms were decent.

If it wasn't for the manager working on May 12th, 2019, the hotel would get a much better rating (3.5 - 4 star) she was the exact opposite of hospitable. remember that customer service creates the experience for the guests.