Rebecca Oman Review of Northstar Ford
Worst car buying experience I ever had. Bought the...
Worst car buying experience I ever had. Bought the top notch warranty on a 2008 tundra. A week after having it we every light on the dash came on. Brought it in they told us they had to bring it to Virginia to be fixed. After not having our truck for 2 weeks (calling everyday trying to figure out when it would be back and being given the run around) I finally called Virginia and found out Northstar had told them it was their lot car and to fix every issue with it and no rush. They had no idea it was a customers car and they had it completely torn apart to fix. PLUS it was going to cost us over 1000 to fix when we just wanted to know the diagnoses before fixing anything. The guys in Virginia felt horrible and they had a meeting with the people at Northstar the following day. And our truck was returned, nothing got fixed but we decided we weren't going to be going back. Warranty or no warranty. Not worth it. The sales manager at northstar was incredible rude and should not have the job she had. We bought our next vehicle at Kia. Kia will be getting all my business from now on.

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