Until recently I was a regular customer at the Lid...

Until recently I was a regular customer at the Lidl Boxes. When I suddenly did not receive a box for several weeks, I logged into my customer account and saw that my deliveries had been paused by Lidl. Have the activated again and the next day they were again paused. When I tried to reach Lidl by phone, I was treated very rude, I was not believed and I was really folded. I wonder where the decorum and the respect (The lady on the phone was Swiss I have to mention). As a result, I will no longer order a box at Lidl. There are other companies that also offer such boxes with decent, respectful customer service.