I would like to discuss the absolutely deplorable ...

I would like to discuss the absolutely deplorable experience I have had while dealing with Germain Toyota of Naples. I purchased my new Toyota Sienna from Germain Toyota last weekend, and while doing so I witnessed firsthand the aggressive and manipulative sales tactics they utilize while doing business. Allow me to start out by saying that English is not my first language; I immigrated to the United States many years ago. While in the bartering process, the salesman (FELIPE MEDINA) provided me with my trade-in value, which was acceptable for me. We discussed pricing and options for the vehicle with the help of the finance specialist (JEFFREY COX) who was speaking and writing extremely quickly as if my business was not worth his time. After agreeing on a price, we went through the process of financing, signing, etc. At this point, it s important to point out that I saved a piece of paper on which we had been writing and bartering the price. We had written on this paper that the salesman (FELIPE MEDINA), was going to drop the price $3,800 after my trade-in was accounted for. I signed the papers with confidence that the he would keep to his word and honor our agreement. After all that was settled, I was told the vehicle was a bit dirty but the detailing department had already gone home... So I should bring it back the next day. I began reviewing the documents, and realized that they had never removed the $3,800 from the price that we had agreed upon. I checked the math, re-checked it, and even had my son in law who is a banker look over the numbers. In total disbelief, I decided I would personally visit them once again. I made a terrible mistake of going by myself to discuss the issue. Once I voiced that there was a problem with the price, I was quickly descended upon by about 4 salesmen, and they circled me like vultures around a wounded animal. They verbally berated me, even bringing me to tears, and after salesmen RAFAL MARZIARZ went over the numbers, he had nothing to say. He could tell that there was an issue with the price, and that I had been taken advantage of. At this time, a MANAGER, BRAD NEWSOME, of whom I had never met ONCE during the purchasing process announced that I dropped $1,300 off the price of the vehicle when you walked through the door , a sad attempt at trying to rationalize the discrepancy. They realized that they had made a serious mistake with the price, and they said that I had a signed a legally binding agreement which forced me to pay the price. Somehow, the department which held this document was closed; they could not produce it for me. I wept by myself while waiting for my vehicle to be detailed, I feel violated and horribly mistreated by this establishment. I feel that because I was a woman and an immigrant who chose to conduct business without the presence of a husband they saw me as a very easy target to scam. They said they would call me the next day with news of the paper I had signed Needless to say, they never called. SIX days passed, and they still have yet to call me to discuss the paperwork. No friendly follow up on how I m acclimating to my new vehicle. NOTHING. I think that lack of communication speaks volumes about this situation. In all my years of car buying experiences, I have NEVER been mistreated in such a way by a dealership before. Everything you have heard about this company being a bunch of scam artists is completely true. If you are a woman on your own, please heed my warning and don t give them your business. If you are an immigrant of any race or walk of life, please DO NOT give them the chance to take advantage of you as they did me.