john sauter

Review of Embassy Suites

People were great. Hotel was nice. Got upgraded to...

People were great. Hotel was nice. Got upgraded to a 2 room suite so that was a nice perk of being diamond. Breakfast was good. The happy hour was good. Bed was comfortable, pillows too. Shower water was hot.

UPDATED 11-12-18 (this was a 5 star review)
Thank you for the fake water charge on my company card. Now because a manager is not in I have to stop my busy day and call back tomorrow and hopefully reach them. From there I will need to wait on a new receipt with the redacted water charge. As a Diamond member you don't get charged water for rooms, with the exception of speciality waters...but I don't touch that stuff because, again, on the company card. So now, after I receive my receipt I have to upload it to expensify, then go back to the old charge, delete the old receipt and type an affidavit to explain why there was a water charge on my bill to begin with. I don't know why this is a consistent thing with the Hiltons but you guys really need to get your stuff together. After the false smoking charge at another Hilton this year, (and not being a smoker), these consistent false water charges are making it look real nice to switch to the Marriott chain next year. Averaging 150 nights per year at the Hilton, it's silly to think that $5.46 for water is such a big deal. Well the time and inconvenience that I have to deal with this are worth a lot more than that.

Date of stay : 29 Dec 18, checked out 30 Dec 18