I had to bring my 6 year old cat in. I was worried...

I had to bring my 6 year old cat in. I was worried because I had a bad experience before with them. This time was so much better. My cat was having trouble breathing. They were very careful with him and the techs were very nice and asked a ton of questions while they brought him in the back. They asked if we wanted to be notified before they did any procedures. The vet came in the room multiple times to update us. Unfortunately our situation didn't work out. Our cat was critical with a diaphragmatic hernia and we chose to let him go. They did not pressure us and comforted us.