Eduard Mihai Stanescu

Review of JM Lexus

So much for loyalty to returning customers... If I...

So much for loyalty to returning customers... If I could I would rate this dealership negative stars at this point. After having a great experience with my first lease (that I still have) with AJ Hernandez, I returned this month on the 17th to check what the possibility would be to get a into a new one with a bigger car as AJ promised me a better deal when I return. As it turns out he isn't working for the company any longer and I get sent to a Indian sales person (not that race matters in any form but I can't remember names and you should avoid this person if you ever walk in) that took 5 minutes to get me out of the door and make me swear to never deal with them again.
People do not have the time to drive there and hang around to be shown the prices on the Lexus website. We can see those prices from home and could press buy now if we thought those prices were right. A sales person should have the ability to lure you in and make you believe you're getting the best deal. All this guy could come up with is the web page and pointing a finger at those numbers. On top of that he tells me that those numbers aren't right anyway as the prices are before tax, registration, delivery fee and so on...
I know he took it personal when I told him that the numbers on the website were bull (because I have a lease with them and the deal I got on my car has nothing in common with their website or price tag on the car) and instead of doing his job and selling a car he preferred to show a customer who's the boss :) so he sold nothing. I had to tell him that he shouldn't have a job if at his best he can only come up with the prices on the website. Everyone has access to the website, I sure do not understand why they'd hire someone to show it to customers when they get there.
It's also funny that they send all these surveys and call 5 times every time they change your oil or feel they'd done something for you but this time around nobody contacted me to ask me what my experience was like..
Love the cars but when you have to deal with people like these.. I guess Infinity will be :)