My family and I stayed at the Over the Moon proper...

My family and I stayed at the Over the Moon property last week and boy what the experience we had. On early Sunday morning around 3:00am my husband and I were woken by our bed breaking! Yes Breaking! And no it wasn't because of horsing around. After checking each other out to make sure we weren't hurt we moved the mattress from the broken bed and placed on floor to continue to sleep. Once we could fall back to sleep. So Monday morning I called the office at 9:00 and had to leave a message. At 10:00 I called again and spoke with Eric - explained what happened and ask to have it fixed by the end of the day so we could get a good nights sleep. Around 2:00-2:30 I had not heard from anyone so I called again and spoke to Amanda. She stated they were working on the situation with the bed but it looks as if it would not get fixed that day. She asked if the mattress could be placed on the floor and my husband and I could sleep there for the night. I did not take this well! She stated we were on a island and I had to understand things don't get repaired that fast. And let me tell you NO one and I mean NO one came all day to even look at the bed - my mother stayed in the house all day waiting for maintenance to come. So Amanda stated she would call me back before the end of the day and let me know the plans - well she did at 4:30 and guess what... yep we had to sleep on the mattress on the FLOOR. Good thing this was not my mother who is 80 years old sleeping on the floor. So the saga continued the next day... My sister spoke to Amanda the next morning and she was told the same and would you believe Amanda hung up on her. Finally around 9:30-10:00 employees from a local furniture store showed up with what... a metal frame to put the mattress on. If someone had of came the day before they would have realized this would not work because of the type of mattress it was and the broken bed frame! So back to the drawing board. Finally a maintenance person showed up with a long list of things that needed to be repaired. He said they wanted him to repair the bed and put the mattress back on. Well needless to say when you look at the pictures it was not fixable the frame had already split from a previous break, the slates at the ends were split where holes were stripped, etc. Again, we waited! Finally the employees from the furniture store showed back up with the metal bed frame and guess what else... a Box Spring! If Century 21 had of sent someone over the day before and realized the condition of the bed they would have known what needed to be done and it could have been resolved the first day. Now you are probably wondering what kind of compensation my family and I received for the inconvenience... None! Not even a sorry this has happened, kiss my butt or anything. Oh we inquired but we were told since we could put the mattress on the floor and sleep then we were not inconvenienced. NEEDLESS to say we will not rent from Century 21 again!!!