Had a staycation here for my wife s birthday. Arri...

Had a staycation here for my wife s birthday. Arrived at the lobby and had to wait in a queue for 10mins because of lack of staff at reception. Welcome drink canisters were empty so no water or juice provided whatsoever.
Arrived at room to find it smelling of chlorine so we were told to leave for 30mins so Housekeeping could remove with the use of a machine- came back to the exact same smell, after 10mins and two phone calls managed to finally get another room which also had a really bad chlorine odour.
Ordered room service to which the drinks didn t come and half the food order was wrong.
Ambience of the bar was similar more to that of a bar in Geylang than a 5 star hotel with men shouting and Loud music, not a place you would go for a romantic peaceful drink.
Overall service of the hotel was extremely poor and understaffed, have stayed in better 3 star hotels. As for the quality of the rooms, amenities etc, walls stained and veneer furniture, doors etc chipped- hotel needs a major revamp to get anywhere close to a 5 star standard.
I would avoid going anywhere near such an establishment for the money you are paying.