I would have given this a higher rating, however m...

I would have given this a higher rating, however my expectations were sadly overrated. I was not told about the 2nd building away from the main building where the pool/bar was located. Not sure what I had to pay a resort fee for, when no one even showed me where the pool or bar was, or explained anything about the grounds! I was told I would receive a different room when I book, than what I actually received. Our shower had some issues, but it did the job. Our door to the balcony had a lock, but DID NOT WORK! The lobby was VERY lacking in any appearances also has a Very bad smell!!
I was very happy for the friendliness of the staff, they kept our bags before check in... and after check out. That right there was GREAT!
The location was Perfect, however I am still unhappy about the 2nd building. Made me feel I had over paid for what we got. I also had to pay for parking in their parking deck (I've gone to other hotels that include this for your stay) and was not enlightened until check in. However our room key didnt even work to allow me to pull in and they hadn't programmed it... even though they tild me it was (this was funny more then anything). Also, the 15% OFF they advertise at the Key West Express, is total B.S. False Advertising and was told on the phone they don't honor it!!! When I questioned the guy at the desk, he told me it was already apllied... LIE!!! I received an incentive for booking early... that was it! I have gone to other Margaritaville establishments before, and I must say, this was most likely the worst one I have been to overall... I would have figured it would be the best of the best as it's in the Keys! Very unhappy. I would have made a bigger deal when we had arrived, however we have never been to Key West, and I didn't want to get my wife or myself in a bad mood... we just wanted to explore and have fun!