Holly Phelps

Review of I-20 Animal Medical Center

Our older dog reacted very poorly after a surgery ...

Our older dog reacted very poorly after a surgery at a different veterinarians office. Because it was the weekend we could not get in touch with our veterinarian who did the surgery so we took our dog to this place. Everyone there was extremely caring kind and went out of their way to make us comfortable. They immediately gave her an IV and made her comfortable while they ran blood work. Her blood work came back horrible. They presented the options to us and they could have easily taken a lot more money from us by having us leave her there in intensive care running more test but the vet was very honest with us that her blood work was really bad and we ended up having to euthanize her that night. As horrible is having to do that was they could not have been more compassionate in the way that they did it. Our whole family was present, she was put to sleep 1st and then euthanized it was very peaceful and everyone there again was just so compassionate with everything. Doctor Williams was our veterinarian, Christa was the wonderful tech and the lady at the front desk name escapes me but again everyone was simply amazing to us. We knew she was in bad shape when we brought her in we just didn't know how bad off she was. They may be a little expensive but then again they are an emergency vet. They were very upfront and honest with us about everything and I do not feel taken advantage of at all. Thank you for helping our family through this difficult time.