danielle ciano

Review of The Wyndham Hotel Philadelphia...

Absolutely horrible experience. The only person I ...

Absolutely horrible experience. The only person I have respect for is the general manager, who offered his apologies for his employees mistakes. I blocked rooms off for my wedding, and from the very beginning my guests had trouble and were told there was no block for my wedding. I personally had a tough time booking my room, so the staff booked it for me. Fast forward to the day before my wedding... I call to ask about check in since I wouldn t be able to until after the wedding. I was assured I could check in until 3-4 am. I got to the hotel at 2:50 in my wedding gown and was told there is no room for me and none were available. After waiting for about 15 minutes, they finally found a room for my husband and I to stay in. It was a miserable ending to what was otherwise a perfect day. The sales team was not helpful at all and when I had problems I was told I am more than welcome to find a different hotel to stay at. I DO NOT recommend this hotel.