I really wish I did not have to deal with WoW cabl...

I really wish I did not have to deal with WoW cable. But, with being a Military family, this is what we're stuck with! The technicians are always helpful and courteous, but the customer service is trash!!!! Wait time is horrible, service quality is horrible, they purposefully disconnected our service when we downgraded, and it seems like no one knows there job. EVERYTIME I call them, my mood changes. I'm really disappointed. Coming from the ATT Uverse family has me spoiled.