HONEST REVIEW. I don't write many reviews if any ...

HONEST REVIEW. I don't write many reviews if any but felt the need to with Telsco. Had monitoring for approximately 2 years with them. Consult and install was great. Had an issue with doorbell camera this last summer one night- was flashing alternating colours and unable to reset(tried all reset options). was very visible so I decided to remove and not draw attention to my home. Damaged casing in doing so. Contacted Telsco for assistance and was told that they would not replace device because I had damaged It ( Even though It was not working) Ok, So I ask If they will meet me half way on cost of new one? No. So I ask If I buy one online for 129.99 less then their quote and have their techs install It? No. After 3-4 calls made and received by various employees, all unwilling to help me, I decided to take my business elsewhere. All of this hassle due to them not willing to help me at all, and fight me to the death on a menial amount of cash. To add insult when I call to cancel service I'm forwarded to customer service. They ask If there Is anything they can do to for me to stay but too late by then. I say I'm happy to leave on good terms, please don't charge me anything else. They say no problem. Five days later they auto transaction my monthly fee from my credit card! Was thinking possibly I slipped through the cracks based on how good things started out but after dealing with numerous employees I think this Is unlikely.