*Please note that my only experience with Astro Fo...

*Please note that my only experience with Astro Ford is with the service department (getting a recall repaired) and does necessarily reflect the quality of the dealership as a whole.

I am incredibly frustrated and disappointed with Astro Ford's lack of organization, lack of communication with employees concerning service procedures, and lack of providing customers with correct and relevant information in regards to matters of vehicle repair and safety. If there was a rating lower than "poor," I would select it.

I received a letter from Ford in the mail informing me of a recall on my vehicle's airbags. The letter said I should contact my local Ford dealership to schedule a service appointment. The first time I called Astro Ford, I spoke with two different employees. Both were clearly unaware of any kind of appointment process. They said they had the part I needed in stock and that I could bring my vehicle the following morning.

When I took my vehicle in, I spoke directly with an employee in the service department. He made a call to the parts department, then informed me that they currently did not have my part in stock. He gave me his card and told me to call back the following week before I came in to ensure that my part was in stock.

A week or two later I called Astro Ford again and spoke with a woman about the recall on my vehicle. She said my part was in stock. I asked when it was best for me to bring my vehicle in, and she told me any time that day would be fine. Shortly after, I drove to Astro Ford and went into the service department. The service advisor asked some questions and made a call to the parts department. He then informed me that my part was in fact in stock, but that all the technicians that would be able to perform the service had just left for lunch, and that I would have to return when the dealership opened the next morning.

I drove to Astro Ford the following morning, and finally, after two phone and three trips, my recall was fixed.