Kristen Stehli

Review of Great Value Pet Clinic

I will never take my dog there again. About 1 mont...

I will never take my dog there again. About 1 month ago I took my dog in because I noticed what I thought was a hernia. Dr. Diagnosed it as a hernia said he he didn't have a surgery date open until December 12. I voiced my concerns waiting that long and he told me it wasn't that serious, he wasn't worried. They put me on a cancellation list in the meantime. Last Wednesday they called and said they had a cancellation and could do his surgery on Thursday. We dropped him off at 9 and around Noon I hadn't heard from them so I called to check on him. They told me they were running behind that they hadn't started on him, and would within the hour. At around 1:30 they called and said he was out and everything went great and asked me to pick him up at 4 instead of 3 to give him more time to recover. It was 3:55 I was almost pulling in the parking lot of Vet and they called me back telling me they made a mistake and had the wrong dog. They just put my dog to sleep to start surgery and she told me the Dr. Can't find the hernia. So I come in and they take me into the surgery room and The Dr. Asked me what side it was on, I asked him didn't you write it in his chart? He answered "unfortunately I didn't." Well I'm now flustered and very upset and can't say for sure. So here we are my dog is under and I paid for an appointment for a diagnosis and he had no clue where to go in. The Dr. Tells the assistant to wake my dog up, and we will do it another day when I locate it! So I'm beyond upset, they wake my dog and send me straight home with him. As soon as I got him home we flipped him over and found the hernia. This place is very unprofessional and not organized! When they mess up they will not make it right with you! Paying less is not the way to go, and for sure not when it's a member of your family!

This is in response to what they wrote about my review......they are out right lying about me talking badly to other customers in the waiting room, never happened. Second I never used bad language with anyone and when I checked out there was no one in the waiting room but me and the girl checking me out. I did tell the girl on the phone I would give bad reviews because I was never happy with what happened! She explained to me putting a dog to sleep is no big deal, which is false! You never put a dog to sleep more then needed. The fact that you think you did me a favor by not charging me for Thursday blows my mind! I paid for an appointment for a diagnosis a month prior and he didn't write it in the chart! I was never happy with this situation, we simply waited a month for this surgery and decided we didn't want to start the process all over again and get it done. I sat in the waiting room because of my distrust after what happened. Never said one bad thing to anyone, do I think you should of given me a discount instead of charging on the high side on my estimate, yes I do! You put my dog through way more then he should have had to go through! Yet you have to lie on top of it, not to mention your surgery room was completely unsanitary and the Dr. Was doing surgery with the door wide open!

You didn't charge me for Thursday because it was your mistake, and you're right I expected a discount after what you put us through, and from your reviews it's not the first time it's happened.