Lisa Fuller Review of A #1 Air
I initially had A#1 air come out because the compa...
I initially had A#1 air come out because the company I was trying to use before (Dana Hilliard) was too busy to look into the warranty for my system and I had trouble scheduling an install of my evaporator coil.
Initially they sent out Mike Stoll. If this review was purely on him he would be getting 1-star but the people who came after him redeemed my faith in A#1 Air - I think he is just a bad apple. I point blank asked him if my part was under warranty and he not only said no but went into a long explanation why it isn't. He also tried to upsell me to a whole system - worse than a used car salesman! I may be a female but I'm a very intelligent female. Don't try to fool me. For my older or not as savvy customers - if Mike Stoll comes to your house beware of what he tells you and get a 2nd opinion. This was already kind of my "second opinion" since Dana Hilliard had been out before so I knew what should be occurring.
Luckily the next weekend I had a different crew coming to install the new coil - Cesar and Chris R. They were great and nearly immediately found that the part was under warranty. Cesar was the one to finally install the part. They were awesome and A#1 Air should look for more stand up guys like them. If this review were purely for them they would have 5 stars.
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