We had a terrible experience with the service depa...

We had a terrible experience with the service department for a routine check up of our GLE 2017. We dropped the viehcle on Thursday morning and was told to get a call back on Friday. When no one called back on Friday afternoon we tried to call and spoke to several people until they located our viehcle untouched. They did not open a ticket on Thursday and our viehcle just sat at the back lot.

They called back on Friday and promised to call back on Saturday morning. The same thing happened when we tried to call again to locate the viehcle and can not reach a person who know where the viehcle is on Saturday.

How can the service department be in such a chaos where no processes and orders are implemented? Compare to Mercedes dealership we have a much more superior service with Honda dealership- they will at least call you back within 30 mins after leaving messages.

We would be afraid to send our viehcle for service going forward!

Very disappointed customer