Henk Struik

Review of Knab

Badly disappointed with discrimination against inc...

Badly disappointed with discrimination against incompetent customers

After a wonderful holiday, some free time in your own country. Recovered from the trip today trying to get rid of some loose ends. To attempt? Try yes ... but a 'modern' sofa is a problem.
Some time ago an and / or account for wife and daughter Sharon was opened at KNAB. I already had a business account and I was quite satisfied with it. Open account, no problem. But now the old bill to the new Knab had to be settled for Sharon, who is seriously underdeveloped. Request made via the app and what do I get in response?
"We have received the form to initiate the switching service. Unfortunately, we cannot start switching yet because it has been signed by an administrator. If there is an administration, we would like to hear from you who of the persons on the and / or account is under administration. We would also like to receive a document stating that our customer is not authorized to handle his own banking affairs .: "
The confirmation of administration of the Court is therefore sent as a PDF. Less than an hour later, my wife gets a phone ... it is a service employee of KNAB.
After a lot of blah blah the simple message is, KNAB does not (yet) have facilities for an account in which an administrator is involved! The bill will be closed !!!!! WTF ??? Then why are they asking for a document that confirms that, jerks !!!!
So opening an account is possible, but my wife as administrator can arrange Sharon's banking affairs at this KNAB bank. I will call you back...
Same bla bla story ..... was in the conditions etc etc etc ... do you read that if an account can be opened without any problems? Not me.
Mentorship and administration is regulated by law in NL. If that is the case with you or in your circle of acquaintances, please bear in mind that KNAB CANNOT act on this.
So again all the trouble to turn everything back to another bank, of course to close the personal accounts at KNAB and again looking for a simple business account for me. Suggestions are welcome.
I'm pislink ..... KNAB hey ...