R

Rony Cohen

3 years ago

The crew was unhelpful and my guess is that it has...

The crew was unhelpful and my guess is that it has to do with how cheap the ownership is. If they treat their employees like they treat the customers that is. 75 usd for a small bag of laundry. The all inclusive visit is a joke they give you a plastic bracelet like you re in a rave... anything not included is way overpriced. And I m keeping the worst for last. The excursions we booked months ahead were changed even though we made sure via numerous emails that we get our specific plan. As if our plans are meaningless... and no apologies only excuses. An embarrassing customer service. We were treated like they re doing us a favor when they couldn t even do the basics of the job title they hold. Horrible place they deserve -1 stars. The food is the only good thing but not enough to compensate.

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