For the past 2 year I been having problem receivin...

For the past 2 year I been having problem receiving my letter in the mail weather or not if my rent has increased or not .This is the 3 year I have not received my letter I renew my lease on time on schedule date you provide on the letter. Someone at the corporate office is not doing their job. Management needs to check on that then you want to send letters out late fees notices. Last year I had to add more money to pay my rent of not receiving an increase letter about my rent. For the last 2 years I have been calling Ms. Gena Myers. Left Ms. Myers message never received a call back about this matter for the third time this year. Called the corporate office the operator transfer me to the leasing department the voicemail was full unacceptable and it says operations hours 8 to 5 very poor business. William C Smith need to clean house in the corporate office messing with people money is a serious issue. I will be going to the rental office to pay my rent at 1350 Jasper Place SE after sending this message since I can't get a call back and can't reach anyone. 12/21/2017