I have used SMP Pharmacy in 2020 with no issue how...

I have used SMP Pharmacy in 2020 with no issue however since yesterday I have been encountering horrible experience with customer service. In addition to that they can't even answer if my medication request was received or not I am still trying to get someone on the phone since this morning. First call on hold for 12 min, Second call 28 minutes, now I'm on my third call still on hold for 10 min while I'm writing this review and still no answer . I will appreciate if someone can return the call !