Shawn -

Review of Max Madsen Mitsubishi

Add $599 to the advertised price that you see - th...

Add $599 to the advertised price that you see - this isn't the standard IL Doc Fee, it's straight into the dealer's pocket. This is for a "VIP Prep Package" or something of that sort that Mad Madsen's puts on top of ALL sales. Apparently, this is a mandatory fee for them to vacuum and put the car through a car wash. It was explained as a fee flat fee to make their vehicles ready for sale, such as ding and dent removal, scratch removal, brakes, oil changes, etc...The used van that I looked at had pitted rotors which indicates they need replacing, the body was scratched on nearly every panel, in a couple spots (about 3" radial) the paint was completely peeled and repaired with some matte black paste. They couldn't explain the fee after that.

3 Stars for the clean facility, having the vehicle ready upon arrival, and follow up (I called after).

Something also struck me when going over pricing of their van, which was sitting on the lot for over 3 months, priced at $10K. The salesman said he's confident it'll sell because it's tax time. He pointed in a general direction and said "the low income people" there will be looking to buy as they get their income taxes. Wow! I guess only low income look at $10K cars. I don't know anyone who wakes up everyday and dresses up to go sell Mitsubishi's, but if I did, I wouldn't consider them high income nor label them low income.

I think the salesguy said he drove a fully loaded 2018 Outlander Sport. LMAO. Definitely a high roller.

Edit: They claim confusion. Perhaps it's poor record keeping or inept records checking. Adding a photo of the van from their site with their advertised price. Advertised as $10K, no mention of a mandatory $599 fee. If it's mandatory and it goes to your business, it's the price.